We know that IT is not the main focus of you business, that’s why we provide IT Support for Small Businesses. We’ll provide PC Repair and fix those issues on your PC or laptop that slow you down, we can remove viruses and malware that are stopping you from using your computer and we can even repair hardware issues so that you can get the most out of the kit you own.
Most importantly, we won’t complicate things, won’t talk to you in technical jargon and we’ll guarantee that our staff are knowledgeable and friendly.
PC Repair
We’ll fix your hardware so you can carry on working
Software Support
We’ll fix all of your sofware issues and answer those “how do I?” questions.
Virus Removal
We’ll completely remove viruses and malware that have compromised your computer
Onsite Support
We’ll dispatch one of our skilled engineers to site if the problem needs the “hands on” approach.
Printing Issues
We can fix those problem printers and help you getting working quicker
Internet Access and Networking
We can help you diagnose issues with your internet connectivity and make sure you’re getting the best speed possible
What we do
The Carbon Cloud team have experience of delivering IT support services to a range of customers of all shapes and sizes. We understand that the most important part of any service is the people that are delivering it. We ensure that our technical team are friendly, knowledgeable and able to explain things in a simple easy to understand way.
Our Small Business IT Support service is there to help when you experience those little frustrations that IT can cause your business. We can fix your PC if you have a hardware failure or slow down, we can remove any virus infections you have for a fixed fee and we can help you with troublesome printers or internet connections.
We’ll come to your office so that you can carry on doing business and we’ll always have a smile on our faces.
We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.
Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.
We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.
We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely. We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Carbon Cloud are able to provide a reliable high quality service
We’ll take the data from our monitoring and service desk tools, analyse it and present you with an easy to understand report that identifies trends in calls that are logged, spots potential future issues and investigates trends. Giving you the confidence that your IT systems are properly supporting your business.
Carbon Cloud has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.
We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.
We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.
We’re just as happy dealing with complex infrastructure issues as we are user support queries and even those simple “how do I?” queries that can slow you down.
Carbon Cloud are the building blocks of your IT success – contact us now to find out how we can help.
Carbon Cloud can take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.
We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that all your security policies are adhered to. We’re confident that we can save you time and money by removing administrative burden.
We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.
We manage the patching and updating of our customer’s server infrastructures, ensuring that they are protected against security vulnerabilities and are performing to the best of their capabilities.
The Carbon Cloud technical team will ensure that any patch that is required for your environment has been tested and deployed by other organisations successfully before we will add it to our patching schedule. This ensures that you are not exposed to any issues caused by vendor updates.
We’ll agree and publish a list of maintenance periods that don’t impact on your business operations and during this period will apply any relevant patches, will fully test the operation of your systems after these are applied and will update all of your system documentation.
- Proactive Monitoring
-
We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.
Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.
We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.
- Onsite Support
-
We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely. We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Carbon Cloud are able to provide a reliable high quality service
- Reporting
-
We’ll take the data from our monitoring and service desk tools, analyse it and present you with an easy to understand report that identifies trends in calls that are logged, spots potential future issues and investigates trends. Giving you the confidence that your IT systems are properly supporting your business.
- Remote Support
-
Carbon Cloud has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.
We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.
We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.
We’re just as happy dealing with complex infrastructure issues as we are user support queries and even those simple “how do I?” queries that can slow you down.
Carbon Cloud are the building blocks of your IT success – contact us now to find out how we can help.
- Systems Admin
-
Carbon Cloud can take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.
We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that all your security policies are adhered to. We’re confident that we can save you time and money by removing administrative burden.
We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.
- Patch Management
-
We manage the patching and updating of our customer’s server infrastructures, ensuring that they are protected against security vulnerabilities and are performing to the best of their capabilities.
The Carbon Cloud technical team will ensure that any patch that is required for your environment has been tested and deployed by other organisations successfully before we will add it to our patching schedule. This ensures that you are not exposed to any issues caused by vendor updates.
We’ll agree and publish a list of maintenance periods that don’t impact on your business operations and during this period will apply any relevant patches, will fully test the operation of your systems after these are applied and will update all of your system documentation.