Proactive Monitoring

We'll keep things running
and quickly spot when things go wrong

We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.

Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.

We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.

Benefits of our Monitoring Services

Increase infrastructure uptime

Our team will proactively monitor your infrastructure so they’ll be able to react as soon as any issue is detected. In many cases this will be a pre-failure alert and Carbon Cloud will be able to take remedial action that will keep your systems working. Any failure that does occur will be picked up immediately by our monitoring team and passed to a resolving agent for investigation, significantly reducing the downtime experienced by the business.

Improve reliability of backups

Carbon Cloud can proactively monitor the performance of your backup solution ensuring that you data is protected. Our team will review the success of each backup job and will often be able to re-run failed jobs before the start of the working day to minimise any impact on users. Our service desk is skilled and experienced in many backup technologies and will be able to offer improvement advice based on analysis of your existing regime.

Greater insights to systems health

Through the use of our enterprise-class monitoring tools, Carbon Cloud will gain full visibility of your IT environment. This allows us to identify trends, produce patching and maintenance plans and provide you with detailed reporting on the status of your environment. Our team use multiple data points to review the health of your infrastructure and compare this with known risk factors to ensure you have a resilient and secure environment.

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