Our service desk are friendly, responsive, real people that want to make a difference to your business. The team has been built on a passion to deliver great customer service and technical know-how. We know that not all of our customers are IT experts so we ensure that we’re always able to communicate at the right level, ensuring that your technical issues are resolved as quickly as possible.
IT Service Desk
Fast, Friendly and Knowledgable Support
We’ve decades of experience in delivering IT support, we’ve run Service Desk operations for enterprise organisations and some pretty demanding small businesses too. We know that our technical knowledge and friendly staff will mean you’ll be delighted with our IT support service
The Carbon Cloud team has experience of delivering IT support services to a range of customers of all shapes and sizes. We’ve operated outsourced service desks with over 30 of our staff providing support onsite at an enterprise customer, we’ve managed server estates with thousands of components and we’re used to delivering against strict SLAs.
Our service desk team are skilled in the technologies that you use in your business, including the Microsoft product suite and Azure, Apple Mac, and many opensource operating systems and applications. Our experience in supporting many disparate technologies from a single management platform means that we will become a single point of contact for all of your business’s IT requirements.
Carbon Cloud has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.
We use industry-leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.
We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.
We’re just as happy dealing with complex infrastructure issues as we are user support queries and even those simple “how do I?” queries that can slow you down.
Carbon Cloud are the building blocks of your IT success – contact us now to find out how we can help.