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IT Support

High quality support for all of your IT systems

Our awesome Service Desk!

We’ve decades of experience in delivering IT support, we’ve run Service Desk operations for enterprise organisations and some pretty demanding small businesses too. We know that our technical knowledge and friendly staff will mean you’ll  be delighted with our IT support service

Systems Monitoring

We’ll monitor all your systems, so we know it’s working well

User Support

We’ll fix all of your user issues and answer those “how do I?” questions.

Updates and admin

We’ll handle all of the backend admin, so you can get on with growing your business

Onsite Support

We’ll dispatch one of our skilled engineers to site if the problem needs the “hands on” approach.

Backend Support

We’ll identify and fix the complicated issues that affect your infrastructure and systems

Reporting and analytics

We’ll analyse the data, and provide you with a monthly report and recommendations on how to make things better

What we do

The Carbon Cloud team have experience of delivering IT support services to a range of customers of all shapes and sizes. We’ve managed outsourced service desks with over 30 staff providing support to an enterprise customer, we’ve managed server estates with thousands of components and we’re used to delivering against strict SLA’s.

Our service desk team are skilled in most of the technologies that you will use in your business, including the Microsoft product suite, Apple Mac, and many opensource operating systems and applications. Our experience in supporting many disparate technologies from a single management platform means that we will become a single point of contact for all of your business’s IT requirements.

We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.

Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.

We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.

We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely. We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Carbon Cloud are able to provide a reliable high quality service

We’ll take the data from our monitoring and service desk tools, analyse it and present you with an easy to understand report that identifies trends in calls that are logged, spots potential future issues and investigates trends. Giving you the confidence that your IT systems are properly supporting your business.

Carbon Cloud has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.

We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.

We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.

We’re just as happy dealing with complex infrastructure issues as we are  user support queries and even those simple “how do I?” queries that can slow you down.

Carbon Cloud are the building blocks of your IT success – contact us now to find out how we can help.

Carbon Cloud can take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.

We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that all your security policies are adhered to. We’re confident that we can save you time and money by removing administrative burden.

We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.

We manage the patching and updating of our customer’s server infrastructures, ensuring that they are protected against security vulnerabilities and are performing to the best of their capabilities.

The Carbon Cloud technical team will ensure that any patch that is required for your environment has been tested and deployed by other organisations successfully before we will add it to our patching schedule. This ensures that you are not exposed to any issues caused by vendor updates.

We’ll agree and publish a list of maintenance periods that don’t impact on your business operations and during this period will apply any relevant patches, will fully test the operation of your systems after these are applied and will update all of your system documentation.

Proactive Monitoring

We’ll proactively monitor all of your IT systems to make sure that they’re in the best of health. We’ll check that all of your services are working properly, monitor the success of your backups and ensure that all of your devices are protected from viruses.

Our team work around the clock to respond to alerts on your systems and then proactively diagnose any issues and work to resolve them in the least impactful way.

We can monitor pretty much anything that’s IP-enabled, meaning you can be confident that you can rely on your systems to be available whenever you need them.

Onsite Support

We have a team of friendly, knowledgeable staff that are ready to attend your site to fix any critical issues, or things that can’t be fixed remotely. We can also provide regular onsite presence to supplement or even act as your IT department, from as little as a day per month through to full-time resource working on your site, Carbon Cloud are able to provide a reliable high quality service

Reporting

We’ll take the data from our monitoring and service desk tools, analyse it and present you with an easy to understand report that identifies trends in calls that are logged, spots potential future issues and investigates trends. Giving you the confidence that your IT systems are properly supporting your business.

Remote Support

Carbon Cloud has a team of skilled support engineers that are ready to deal with any IT related issues that you are experiencing. Our staff are friendly, knowledgeable and most importantly realise the importance of getting your IT systems working how you need them to. We’re happy talking to you no matter what your level of IT knowledge and won’t bombard you with technical jargon.

We use industry leading remote control software that will allow us to connect to your computer or server environment, meaning we can fix things quickly and efficiently without you having to wait for an engineer to be available to visit your site.

We take the security of your systems seriously and you’ll always know when we’re connected to you and you’ll be able to see what our staff are doing.

We’re just as happy dealing with complex infrastructure issues as we are  user support queries and even those simple “how do I?” queries that can slow you down.

Carbon Cloud are the building blocks of your IT success – contact us now to find out how we can help.

Systems Admin

Carbon Cloud can take on the administrative overhead of running your IT estate. We can manage all of your back-end systems regardless of whether they are based on your site or in the Cloud.

We’ve managed Office 365 environments with thousands of users, and can take away the hassle of adding users, dealing with leavers and ensuring that all your security policies are adhered to. We’re confident that we can save you time and money by removing administrative burden.

We can work with you to create processes to simplify all the time-consuming management and admin that you currently do. Our experience will help us to recommend improvements or performance tuning to improve your IT experience.

Patch Management

We manage the patching and updating of our customer’s server infrastructures, ensuring that they are protected against security vulnerabilities and are performing to the best of their capabilities.

The Carbon Cloud technical team will ensure that any patch that is required for your environment has been tested and deployed by other organisations successfully before we will add it to our patching schedule. This ensures that you are not exposed to any issues caused by vendor updates.

We’ll agree and publish a list of maintenance periods that don’t impact on your business operations and during this period will apply any relevant patches, will fully test the operation of your systems after these are applied and will update all of your system documentation.

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