Client: Kay & Pascoe Solicitors
Sector: Solicitors, Family Law
Key Technologies:  Office 365, Veeam Backup and Replication
Services Provided: IT Support, Backup Consultancy, Office 365 management, Strategic IT Consultancy

Project Goals

Deliver high quality IT Support

Management of all IT systems

Improve backup and DR

Deliver Office Move Projects

Client Background

Kay & Pascoe  believe they are Family Law Solicitors with a difference.  They will  discuss your family related problems to try and find a solution that will be best for you and your family. As Family Law Solicitors Kay & Pascoe will not rush you to the courtroom door to resolve your problems but will discuss the alternatives that are available to you. This may be Family Mediation or the relatively new Collaborative Law process.

It is not always when a relationship has broken down that Kay & Pascoe can assist. Their lawyers can prepare Pre-Nuptial and Cohabitation Agreements. These documents set out the legal framework for your relationship and are especially important when one party has significantly more wealth than the other which needs to be protected should the relationship break down.

Kay & Pascoe have offices in Heathfield and Crowborough.

Our IT systems had developed organically over the years of our growth and as a result we had many different suppliers each looking after a small component of our infrastructure. This meant that it was hard for information to be shared between our users and slowed down our productivity.

We needed a complete review of the current environment, and someone that could help us understand the future requirements of our business. Carbon Cloud provided that service, helped us understand what was possible and have transformed how we work.

John Kay, Partner

Project Detail

Russells were frustrated with the lack of performance and reliability they were experiencing from their existing IT environment. Their support provider was reactive and often took extended periods of time to resolve issues. As the business had grown a number of suppliers had been engaged, each responsible for a small area of the environment. The lack of a unified solution across the business meant that collaboration was difficult and project files were stored in many different locations, slowing down the creative process.

Carbon Cloud were engaged to conduct a full audit of the existing systems and to make recommendations for improvements. This led to a full IT strategy being agreed with the Board of Russells, with a roadmap for transformation at it’s core. This strategy allowed the consolidation of suppliers, reduced complexity and increased flexibility and performance.

It became obvious from our investigations that the existing IT Service was overly complicated and did not really meet the needs of the business. We were able to design a solution, and future roadmap that added simplicity and delivered reliable performance to the users. 

Tarquin Dunn – Carbon Cloud.

As a first step in this project Carbon Cloud migrated all of the Russells users to Microsoft’s Office 365 platform and deployed Skye for Business and Microsoft Teams to improve communication and collaboration between users. This migration was conducted in a manner that was completely seamless to the users and ensured that there was no disruption to normal business operations.

Once this migration was completed, Carbon Cloud provisioned cloud infrastructure on Microsoft’s Azure platform to replace the ageing hardware onsite at Russells’ head office. The end result is that all Russell’s valuable data and project files are stored in a centralised location, is regularly backed up and is recoverable in the event of a disaster through the use of Azure Site Recovery and Backup.

All of the Russells’ infrastructure is monitored 24×7 by our service desk and the entire environment and users are supported by our friendly, knowledgeable team.

The end result to users has been a reliable, high performing solution. We no longer have issues with sharing files between different departments of the business and our production process is significantly more efficient. We are now able to scale our infrastructure in line with business demands and have great confidence in the support and service we receive from Carbon Cloud.

John Dickins Managing Director – Russells